Reference

What Our Terms Cover Before You Join

Our terms spell out how your add7com account is opened, how bKash, Nagad and Rocket transfers are treated, and what each side owes the other once play starts.

Account rulesWallet payment termsPromo conditionsDispute steps

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HOW WE HANDLE IT

Account Security and What We Keep

Terms only mean something if the account behind them is genuinely yours. We tie each login to a one-time code sent to your registered number, so a password on its own will not open the lobby from an unfamiliar device. Players in Dhaka moving between phone and laptop will see that check each time the device changes. Transaction records stay on file after closure for as long as the payment rails and local rules require, and we do not wipe a deposit trail just because an account is closed.

Login checks

A one-time code goes to your registered number every time a new device tries the lobby. Passwords are hashed, never stored in plain text, and we never ask for a wallet PIN in chat.

Cookies we set

Session cookies keep you signed in during play and remember your language choice. Clearing them in your browser signs you out of the lobby, and you will need a fresh code on the next visit.

Records we keep

Deposit and withdrawal trails stay on file after closure for as long as the payment rails and local rules require. We hold the reference number and the amount, not your wallet PIN.

Changes you request

Want your stored mobile number updated or your data removed? Write from the account you are asking about. We confirm identity first, then complete the change and reply in writing.

REACHING US

Where to Send a Terms Question

Clause questions go to our support desk, and so do account requests like closing your account or asking for a copy of the terms you accepted. Have your registered mobile number ready, because that is how we find your account wallet. Our team replies in English and will talk you through the cashier screens while you are in the chat, which usually beats emailing a screenshot. If a deposit is the reason you are writing, put the transaction ID in your first message.

Where Our Terms Apply and Where They Don't

add7com Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms are the contract between you and add7com, and they apply from the moment you create an account, not from the moment you deposit. We keep them plain: what you can do with your account, what we can do if a rule is broken, and

1
how a payment question gets settled. Your bKash, Nagad or Rocket transfer counts as a deposit only once it lands against your account wallet and the reference matches. A transfer sent to the wrong number is not something we can pull back, so check the number
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in the cashier before you send. One point matters more than the rest. Whether you can reach the lobby, the cricket markets or the cashier depends on local law and eligible regions. If the law where you live does not allow this kind of play, these
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terms do not give you permission to use the service, and we may close an account opened from an ineligible region. We update these terms when a payment rail changes, when a studio's rules shift, or when the law moves. The version sitting on this page
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is the one that counts. Where a change affects how you deposit or withdraw, we flag it in your account notifications before it takes effect, so nothing catches you mid-session.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Terms Questions We Get Asked

Most of what you ask us about terms falls into a few buckets: when you accept them, how a wallet transfer is treated, and what you can do if a decision goes against you. Below are the six we hear most at the support desk, answered the way we would answer in chat. Short, and without the legal padding.

Yes. You tick the box at the point of account creation, before any money moves, and that tick covers every session after it until the terms are updated.

Same rules, different rails. Whichever wallet you use, the transfer has to leave your own number and reach the account shown in the cashier. Money sent from a friend's bKash is not credited to your wallet.

Send the transaction ID from your bKash, Nagad or Rocket app to support. We check it against the cashier record and the reference number, then either credit the wallet or tell you what went wrong.

You can, but withdraw what is left first. We settle a pending withdrawal before closure, and the account stays locked to you afterwards so nobody else can reopen it.

Where a change affects deposits, withdrawals or how a dispute is handled, we post it in your account notifications before it applies. Minor wording fixes go live on this page without a separate message.

Reply to the message that carried the decision and ask for a second look. Support escalates it to the team that handled your case, and you get the outcome in writing.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

AccountRegister InfoAdd7Com Banking InfoAdd7Com Glossary

What Our Terms Cover Before You Join

Account Security and What We Keep

Login checks

Cookies we set

Records we keep

Changes you request

Where to Send a Terms Question

Terms Questions We Get Asked

01 Do I accept the terms when I open an account?

02 Do bKash, Nagad and Rocket deposits follow the same rules?

03 What happens if a deposit never lands in my wallet?

04 Can I close my account while I still have a balance?

05 Will you tell me before the terms change?

06 What can I do if I disagree with a decision made under the terms?

Terms & Conditions

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