Reference

Your add7com Questions, Answered Plainly

Short, direct answers to the things people actually ask us — account opening, wallet moves, the lobby, and what happens when something goes wrong. If your question isn't here, our Bangladesh support team picks up the chat from the help button on any page.

Account and login answersbKash, Nagad, Rocket payment questionsLive tables and slots explainedDevice and browser helpSupport contact paths
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add7com Your add7com Questions, Answered Plainly
REACHING US

Where to Take a Question We Haven't Covered

Some things need a person, not a page. If your answer isn't here — a wallet transfer that hasn't landed, a login code that won't arrive, a game that won't load — use one of these paths and give us the detail up front. The more exact you are, the fewer back-and-forth messages it takes.

Team online

Live chat

Open it from the help button on any lobby page. Have your account number and the wallet reference number ready so we can trace the transfer on our side.

Email support

For anything that needs documents attached — a payment screenshot, a verification photo — email us. Attachments keep the thread clean and let us reply once with the full answer.

Account help line

Wallet verification and locked-login issues get their own queue. Tell us which of bKash, Nagad or Rocket you used and the number you sent from.

The Shape of the Lobby You're Asking About

Most questions on this page come back to what's actually available once you're signed in, so here's the plain version. Three payment rails run through the cashier — bKash, Nagad and Rocket — with Upay and bank transfer alongside them. The lobby splits into live dealer tables, slots from studios like Pragmatic Play and PG Soft, and a cricket-led sportsbook for BPL and international fixtures. Everything opens in a phone browser, no install needed, and account access uses a one-time code sent to your number.

Streamed in real time to your screenLive dealer tables
Studios including Pragmatic Play and PG SoftSlots and crash games
BPL, IPL and international fixturesCricket-led sportsbook
Play without an app installMobile browser access
add7com Finding the Answer You Need Quickly

Finding the Answer You Need Quickly

We built this page around the questions our support inbox gets most, so you can find your answer without waiting on a chat reply. Each answer is written by the same people who run the lobby, not copied from a general help template. If you're chasing a payment, start with the wallet answers — they cover what a bKash, Nagad or Rocket

transfer looks like on our side and what the confirmation step actually does. If it's the product you want to understand, the account and lobby answers explain how the cashier sits inside your wallet, how a live table is streamed to your phone, and where RTP is shown when a provider exposes it. Read the question, follow the step, and if the

answer still doesn't match what's on your screen, send us the detail straight away. Screenshots help more than descriptions. Keep the reference number your wallet gives you when you send money — that single number is what lets us trace a transfer in seconds rather than hours.

  • bKash
  • Nagad
  • Rocket
  • Upay
  • Bank Transfer
WHY WE ANSWER THIS WAY

The People Behind These Answers

These answers come from the team that handles the cashier and the lobby day to day, which is why they name the actual step rather than pointing you at settings. We keep the wording short on purpose — an answer you can act on beats a paragraph of explanation. When a rule changes, the page changes with it.

Written by the operators

Our cashier and lobby teams draft each answer, so the steps match what you'll see on screen rather than a generic help script.

One-time code logins

Account access runs on a code sent to your phone number, which is why we ask you to check your number before anything else.

RTP shown where published

We never print a return figure ourselves. RTP appears only where a game or provider exposes it inside the game screen.

Region and law first

Whether you can hold an account here depends on your local law and eligible regions, so we say that plainly instead of working around it.

The Questions We Get Asked Most

Six answers covering what comes up in chat most often. Each one names the exact step, so you can follow it without opening a second tab.

Tap the account button, give your mobile number and set a password, then enter the one-time code we send to that number. Your wallet opens with the cashier already attached, so a bKash, Nagad or Rocket deposit can follow straight after.

Keep the transaction ID from your bKash message and send it through live chat. We match the reference against incoming transfers on our side, and that number is what makes the match quick. Don't resend the money before we've checked.

bKash, Nagad and Rocket are the three we support most, with Upay and bank transfer available alongside them. Open the cashier inside your account wallet and the rails you can use are listed there for your region.

Yes. Withdrawals go through a verification step on the account before release — usually a check that the wallet number belongs to you. Sending from the same bKash, Nagad or Rocket number you deposited with keeps that step short.

You can. The lobby opens in your phone browser, so a live baccarat table or a slot like Gates of Olympus runs without an install. On a weak connection, drop the live table and switch to slots until the signal settles.

Only where the game or provider publishes one. We don't print our own return numbers or averages, so if a title doesn't show a figure inside the game screen, treat it as information you don't have rather than assuming a number.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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